21 QUESTIONS

WHAT ARE SOME THINGS THAT MATTER TO US?

  • Our clients matter to the staff at STUDIO very much. Every object is handcrafted with care + consideration.

WHAT IS AN OBJECT?

  • An object is a natural, handcrafted accent to a building or space designed especially for each client.

CAN I ORDER AN OBJECT I WANT THAT’S NOT ON SHOPIFY? 

IS MY OBJECT REALLY DESIGNED JUST FOR ME?

  • YES! Every object made at STUDIO192 and Co is especially designed + fabricated for each + every client we work with! Become a part of our STUDIO family when you get involved with our design process, signing off on the different phases to ensure you received the perfect experience. 

WHO DO I WORK WITH AT STUDIO TO DESIGN MY OBJECT?

  • Everyone will know your name at STUDIO when we design an object for you.

WHAT KIND OF MATERIALS CAN I SELECT FROM FOR MY OBJECT?

  • We work with our mills to select the perfect grade of wood- or if you have a special wood you would like to use, we can help you. We also use a vast variety of materials to fabricate.

WHAT IF I HAVE A QUESTION ABOUT THE MATERIALS I CHOOSE FOR MY OBJECT?

  • Our artisans will work closely with you every step of the way + are happy to answer your questions.

WHAT IS POWDER COATING ON METAL?

  • To Powder coat is to cover an object with a polyester or epoxy powder, which is then heated to fuse into a protective layer.

DO I GET TO SEE WHAT MY OBJECT LOOKS LIKE THROUGHOUT THE DESIGN PROCESS?

  • We are more than happy to keep you involved in our design process. Please ask for more information when speaking with our artisans.

HOW DO I CARE FOR MY OBJECT?

  • Just like each object is designed just for you, so are the care instructions that come with your object.

HOW DOES SUNLIGHT AFFECT MY OBJECT?

  • Depending on the type of material you choose to design your object with sunlight may affect your object. Each object is shipped with special care instructions to help you learn how to best care for your object.

HOW DOES HUMIDITY AFFECT MY OBJECT?

  • Depending on the type of material you choose to design your object with humidity may affect your object. Each object is shipped with special care instructions to help you learn how to best care for your object.

HOW DOES MY OBJECT GET TO ME?

  • We use the boys in Brown! (UPS)

IS YOUR WEBSITE SECURE?

  • At STUDIO we do our best to ensure all your private information is kept safe + secure.

DO YOU HAVE A RETURN POLICY?

  • Every object is designed + fabricated just for you! Due to this we do not offer returns or exchanges. If you have concerns please contact us at info@studio192.co

DO YOU HAVE A WARRANTY POLICY?

  • At STUDIO we take pride in our craftsmanship, if your object looks damaged, due to rough handling while shipping, when your object arrives please contact us at info@studio192.co within 3 days to allow us to work out a solution.

HOW MUCH DOES IT COST TO SHIP MY OBJECT?

  • Shipping will be calculated based on weight of your object.

 DO YOU OFFER GIFT WRAPPING OPTIONS?

  • We package everything we ship…but if you twist our arm we could probably slap a bow on it.

DO YOU GIVE TOURS OF YOUR STUDIO?

  • We love having people stop by! Follow us on Instagram + Twitter to keep up with the projects being fabricated in the shop + when our different open houses are happening!

HOW DO I LEARN MORE ABOUT STUDIO192?

WHAT IF I HAVE MORE QUESTIONS?